Party Pack Guam FAQs and Terms
General Questions
Q: What types of rentals do you offer?
A: We offer a wide range of party rentals including inflatable bounce houses, water slides, soft play areas, tables, chairs, and canopies.
Q: How do I book a rental?
A: You can book a rental through our website partypackgu.com, or by emailing us at partypack.gu@gmail.com.
Q: How far in advance should I book?
A: We recommend booking at least 2-4 weeks in advance to ensure availability, especially during peak party seasons.
Bounce Houses
Q: What ages are your bounce houses suitable for?
A: Our bounce houses are suitable for children of all ages. We have options that cater to toddlers as well as older kids.
Q: Are your bounce houses safe?
A: Yes, our bounce houses are regularly inspected and cleaned to ensure they meet safety standards. We also provide safety guidelines to ensure a fun and safe experience.
Q: Do you provide supervision for the bounce houses?
A: Supervision is the responsibility of the renting party. However, we can provide attendants for an additional fee if requested.
Water Slides
Q: What ages are your water slides suitable for?
A: Our water slides are designed for children of various ages. We have smaller slides for younger children and larger slides for older kids.
Q: Do you provide water hoses for the water slides?
A: We ask that you provide your own water hose and a water source. Our team will connect the slide to your hose upon setup.
Q: Can water slides be set up on concrete?
A: For safety reasons, water slides should be set up on grassy areas. If you need to set up on concrete, please discuss this with us in advance.
Soft Play Areas
Q: What ages are your soft play areas suitable for?
A: Our soft play areas are ideal for toddlers and young children, typically aged 1-5 years old.
Q: What is included in a soft play area rental?
A: Our soft play area rentals include soft mats, climbing structures, slides, ball pits, and a variety of soft play toys. The exact items depend on the size of the play area rented.
Q: Do you provide supervision for the soft play areas?
A: Supervision is the responsibility of the renting party. However, we can provide attendants for an additional fee if requested.
Tables and Chairs
Q: How many tables and chairs do I need for my event?
A: This depends on the number of guests and the type of event. As a general guideline, one table typically seats 8-10 guests. Feel free to contact us for personalized recommendations.
Q: Can I rent tables and chairs separately?
A: Yes, you can rent tables and chairs separately or as part of a package.
Q: Do you provide linens for the tables?
A: Linens are not included in the rental but can be provided for an additional fee. Please inquire about available colors and styles.
Canopies
Q: What sizes of canopies do you offer?
A: We offer a variety of canopy sizes to suit different event needs. Please contact us for available sizes and recommendations based on your event size.
Q: Do you set up the canopies?
A: Yes, our team handles the delivery, setup, and takedown of all canopies to ensure they are properly and safely installed.
Q: Can canopies be set up on hard surfaces?
A: Yes, canopies can be set up on both grassy and hard surfaces. For hard surfaces, we use appropriate weights to secure the canopies.
Payments and Cancellations
Q: What forms of payment do you accept?
A: We accept cash, credit cards, and online payments through our website.
Q: What is your cancellation policy?
A: Cancellations made 7 days or more before the rental date will receive a full refund. Cancellations made less than 7 days before the rental date are non-refundable but may be transferred to a future booking.
Q: Do you require a deposit?
A: Yes, a 50% deposit is required to secure your booking. The deposit amount will be applied to your total rental cost.
Additional Information
Q: How do you clean your equipment?
A: All of our equipment is thoroughly cleaned and sanitized after each use to ensure it is safe and hygienic for your event.
Q: What if the weather is bad on the day of my event?
A: In the event of inclement weather, we may cancel or reschedule your rental for safety reasons. If rescheduling is not possible, a full refund will be provided.
Rental Agreement
- All rentals are subject to availability.
- A signed rental agreement and deposit are required to confirm your booking
Payment
- Full payment is due before or on the day of the event.
- Accepted payment methods include cash, credit cards, and online payments.
Delivery and Setup
- Delivery fees vary based on location.
- The customer is responsible for providing a safe and accessible setup area.
- Setup and takedown are included in the rental fee.
Usage
- The customer is responsible for supervising the use of the inflatables and other equipment.
- Equipment must be used according to the safety guidelines provided.
- The customer is liable for any damage caused to the equipment during the rental period.
Weather Policy
- In the event of inclement weather, we may cancel or reschedule your rental for safety reasons.
- If rescheduling is not possible, a full refund will be provided.
Liability
- Party Pack Guam is not liable for any injuries or damages occurring during the rental period.
- The customer agrees to hold Party Pack Guam harmless from any claims resulting from the use of the rented equipment.
Cleaning and Maintenance
- Equipment must be returned in the same condition it was delivered.
- A cleaning fee may apply if equipment is returned excessively dirty.
Contact Information
- For any questions or concerns, please contact us here or send an email at partypack.gu@gmail.com.